NEWS / COVID-19
TEN TON TRADING CO. COVID-19 UPDATE
During the ongoing COVID-19 crisis, we wanted to take a moment to explain what we at Ten Ton Trading Co. are doing.
We are closely following the advice of Public Health England and the World Health Organization, introducing a variety of measures to minimize the impact to public health and to ensure safe and responsible operation.
We are operating and all those working have access to disinfectant, hand sanitizer and soap and are being meticulous with personal hygiene. All staff who can work from home are doing so.
Our customer service emails are being monitored for extended hours: in the US - 9AM to 8PM California time, and standard hours for our EU distributor 8AM to 5PM Great Britain time. Please feel free to contact us to discuss any queries or concerns via email at email@example.com
Importantly, the WHO and US CDC have stated that the likelihood of the COVID-19 virus contaminating plastic poly-bags or other shipping containers is low, so please do not be put off from ordering online.
Additionally USPS and UPS assures us their service continues anywhere government restrictions do not apply, though deliveries may be delayed. We will keep you updated with shipping updates as we receive them.
Finally, we are a small DIY business. Machine Head own, design, print, fulfill, and run all aspects of Ten Ton Trading Co. We are not owned or financed by a large merchandise corporation or large corporate record company like many other bands, we are 100% self-financed and every purchase you make goes directly to the band to sustain the music and culture we have created.
Last year, we opened an international online store and hired a European fulfillment company in order to bring the shipping costs drastically down to international Head Cases, as well as negate the occasional but inconvenient customs charges. Our EU online store is also fully operational and you can expect them to adhere to the same strict sanitization procedures as our US online store.
Please do your best to support your local small businesses during this period, this is going to be a tough time for all of us, your support of all musicians and artist during this time go a long way in helping us get back on track as many touring artist have suffered catastrophic losses during this unprecedented time.
- Machine Head
SHOP NOW AT TEN TON TRADING CO.
NEWS / COVID-19